Health Systems and Policy Monitor (HSPM)

An innovative platform that provides a detailed description of health systems and provides up-to-date information on reforms and changes that are particularly policy relevant. In parallel, the Health Reform Tracker (see the Tracker tab) provides an overview of health reforms in over 30 countries across the WHO European Region and North America. For detailed information on country policy responses to the COVID-19 pandemic during 2020-2021, see our separate COVID-19 Health Systems Response Monitor (HSRM).

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Updates

Changes to patient registration and appointments scheduling

17 July 2025 | Country Update

As of April 2025, healthcare institutions must publish at least four months of doctors’ work schedules in the e-Health system. At least 80% of appointments must be reserved for the general flow of patient visits; the remaining places can be reserved for urgent or follow-up visits. Patients will be able to schedule appointments up to four months in advance, instead of the previous one- to two-month period. In case of unavailability, the patient is put on a waiting list and receives the service when further appointments become available, or if a patient who is already registered declines a consultation. This measure is expected to reduce waiting times and increase transparency of waiting lists. 

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